Processing Time Update
PLEASE READ ALL INFORMATION FOR UPDATES REGARDING OUR CURRENT TIMELINE FOR ORDERS & OTHER IMPORTANT INFORMATION!
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WHO DOESN'T LOVE FREE SHIPPING!?
FREE SHIPPING ON CANADIAN AND AMERICAN ORDERS THAT SPEND $120 CAD OR MORE. FLAT RATE SHIPPING OF $12 ON CANADIAN AND AMERICAN ORDERS THAT SPEND $50 OR MORE. PLEASE NOTE THAT SOME RESTRICTIONS APPLY FOR RURAL AREAS.
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CONTACT US WITH ANY QUESTIONS OR CONCERNS
PLEASE NOTE: EMAILS ARE ONLY ANSWERED ONLY ON BUSINESS DAYS MONDAY-FRIDAY 9AM-2PM.
Please allow a minimum of 24 - 48 hours for email responses.
CALL US FOR A FASTER UPDATE! 705 656 9551
Phones are answered Monday-Friday 8am-2pm.
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PROCESSING TIME UPDATE:
LAST UPDATED 05/01/2024 - Our current processing time for orders going forward from our last update is *roughly* 1-7 BUSINESS DAYS for online orders and 3-4 BUSINESS DAYS for local pickup orders (Please keep in mind that processing times can change quickly depending on the time of year and any jumps in orders for holiday seasons, viral videos, or large drops) please do not show up for a local pickup until you have received your confirmation that it is ready. Business days are Monday-Friday as we do not work on weekends.
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Keep in mind this processing time DOES NOT include PRE-ORDER product timeframes. If you order other items with your pre-order option, they will not ship separately and your entire order will await the pre-order item. If you do not want to wait for your entire order to ship for the pre-order item, be sure to make two purchases so the pre-order can ship separately.
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LAST UPDATED 05/01/2024 - Our current processing time for orders going forward from our last update is *roughly* 1-7 BUSINESS DAYS for online orders and 3-4 BUSINESS DAYS for local pickup orders (Please keep in mind that processing times can change quickly depending on the time of year and any jumps in orders for holiday seasons, viral videos, or large drops) please do not show up for a local pickup until you have received your confirmation that it is ready. Business days are Monday-Friday as we do not work on weekends.
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Keep in mind this processing time DOES NOT include PRE-ORDER product timeframes. If you order other items with your pre-order option, they will not ship separately and your entire order will await the pre-order item. If you do not want to wait for your entire order to ship for the pre-order item, be sure to make two purchases so the pre-order can ship separately.
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Please note: this is a rough estimate and at times this timeframe may be longer than estimated if we are waiting on one of your products or if we get a large jump in orders. We are just a team of 2 people and are always working as fast as we can to get your package to you!
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BIRTHDAYS AND EVENTS:
If you need us to rush your order up due to a birthday or special event, please be sure to email us prior to ordering so that we can confirm stock availability and our ability to meet your timeline. In some cases, especially around holidays, we are unable to bump orders due to increased demand. We appreciate all of your patience and support while we adapt to the growth we are experiencing.
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BIRTHDAYS AND EVENTS:
If you need us to rush your order up due to a birthday or special event, please be sure to email us prior to ordering so that we can confirm stock availability and our ability to meet your timeline. In some cases, especially around holidays, we are unable to bump orders due to increased demand. We appreciate all of your patience and support while we adapt to the growth we are experiencing.
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CANCELATIONS:
Cancelations are only accepted within 24 hours of purchase and even then are subject to and additional fees. Cancelations are not guaranteed. Please review our cancellation policy in full by visiting our FAQ & Shop Policies below.
FAQ & SHOP POLICIES:
Please read our FAQ's if you have any further questions by clicking the link HERE
Please read our FAQ's if you have any further questions by clicking the link HERE
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Thank you so much for supporting small family-run business!
Much love from Polly & James
Have a sweet day!
Polly, James & The Tastely Team!
Polly, James & The Tastely Team!